From time to time we run across a customer who makes a purchase and requires a refund or an exchange. I wish to make our policy very clear so there is no misunderstanding. A corset and clothing can be exchanged within 30 days of the day of purchase. The items need to be received as the customer received. If the item is damaged there is no guarantee of the product. Especially if the item like a corset is not cared for as informed at time of purchase. If we find the item is damaged due to abuse of the product no exchange will be allowed. You are responsible for the shipping item being exchanged. You do not pay for the new item shipping fees. If you lose or gain weight since point of purchase after 30 days and the item no longer fits. You can not do an exchange . At point of sale we like to ask if your losing weight. Based on your answer we fit you the best of our ability. We are not responsible if you end up not losing the weight or end up gaining weight. Lingerie, panties, and hosiery are not allowed to be changed or refunded due to the intimate item they are. No exceptions to this rule. We thank you for your shopping with the Madame Wiladina Boutique. We know you have choices and you choose to shop with us.